Author Archive: Customer Service
Safety Alert: Petzl ASTRO & CANYON GUIDE
24 February 2026 User feedback alerted Petzl to premature wear of the screws on the gated ventral attachment point on ASTRO rope access harnesses manufactured before October 2023 (harnesses that were affected by our call for inspection of ASTRO and CANYON GUIDE harnesses in 2023). Petzl’s assessment found that these harnesses may present a non-conformity […]
Continue readingRecall of NOMIC (U021AA00) and ERGONOMIC (U022AA00) ice axes
24 February 2026 Recall of certain batches of NOMIC (U021AA00) and ERGONOMIC (U022AA00) ice axes due to a risk of handle failure that could cause the climber to fall. Immediately stop using any ice axes affected by this recall and contact your local Petzl after-sales service for a replacement shaft, when made available by […]
Continue readingRecall – SWAN Harnesses
*** THIS RECALL IS NOW CLOSED *** No affected models were sold in New Zealand by Spelean (NZ) Ltd the authorised Petzl Distributor.
Continue readingRecall – NEWTON Harnesses
Newton Harness Recall for models manufactured in 2022. See post for more details on Batch Numbers and processes
Continue readingSafety Alert – Petzl GRILLON
Petzl requests the inspection of certain GRILLON products following the detection of ropes mounted incorrectly in the rope adjuster of recently produced GRILLON products. In such a case, the product does not perform its blocking function, which can result in a risk of injury. Please stop sales and use of GRILLON products manufactured between October […]
Continue readingRecall TRAC PULLEY
*** THIS RECALL IS NOW CLOSED IN NZ *** We sold a limited quantity of the affected TRAC CLUB Trolley Pulleys [ P023AB00 or P023AB01 (5 pk)] in New Zealand and all affected customers have been contacted, the following alert notice is informational in nature only and the recall has been closed in New Zealand. […]
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