Author Archive: Customer Service
Safety Alert – Petzl GRILLON
Petzl requests the inspection of certain GRILLON products following the detection of ropes mounted incorrectly in the rope adjuster of recently produced GRILLON products. In such a case, the product does not perform its blocking function, which can result in a risk of injury. Please stop sales and use of GRILLON products manufactured between October […]
Continue readingRecall TRAC PULLEY
*** THIS RECALL IS NOW CLOSED IN NZ *** We sold a limited quantity of the affected TRAC CLUB Trolley Pulleys [ P023AB00 or P023AB01 (5 pk)] in New Zealand and all affected customers have been contacted, the following alert notice is informational in nature only and the recall has been closed in New Zealand. […]
Continue readingPIRANA DESCENDER RECALL
Issued 26/01/2022 Recall of PIRANA descenders (D005AA00 and D005AA01) due to a drowning risk if the rope accidentally gets blocked in the blocking slot. Immediately stop using the descenders affected by this recall. Affected products: PIRANA descenders D005AA00 and D005AA01 (see models in photo above). Serial numbers: from 19 F 0000000 000 to 22 A […]
Continue readingZIGZAG®/ZIGZAG® PLUS/ZILLON REQUEST FOR INSPECTION.
*** THIS RECALL IS NOW CLOSED GLOBALLY *** This Alert and subsequent replacement offer closed on 31 December 2022 and is longer active. Original ZIGZAG, ZIGZAG PLUS, ZILLON Alert for inspection issued 1 September 2021.
Continue readingRequest for inspection of Petzl low-stretch kernmantle ropes
*** THIS ALERT IS NOW CLOSED *** One of Petzl’s clients found 2 critical defects on his Petzl low-stretch kernmantle ropes. To date, no other client has reported similar defects to us, and no accident or injury is known. Please read the information below and, if necessary, inspect your ropes. Request for inspection of Petzl […]
Continue readingAstro Strap Keepers
*** THIS ALERT IS NOW CLOSED *** Petzl has been advised by some training centres, that there is a sliding effect on the ASTRO ventral adjustment buckles. After investigation, Petzl has reported: ASTRO harnesses have been equipped with aluminium buckles, specially designed to remain smooth during adjustment in a dirty environment. In a clean environment […]
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