Privacy Policy

Who we are

Our website address is and the website is managed and maintained by Spelean (NZ) Ltd the exclusive distributor of PETZL products in New Zealand.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you complete a contact form for the purposes of requesting contact or submitting a reply to an alert or recall notice we will collect only information relevant to processing that enquiry. That data will not be shared with anyone, unless required to process the enquiry, for instance if we need to provide that information to PETZL to facilitate a replacement item as part of the contact request.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We do not share your data with any third parties. All data collected on this site is purely for notifying you of any PETZL updates, alerts or recalls. The notifications may be made by Petzl New Zealand or by Spelean (NZ) Ltd the operator of this site. We use Google Analytics as a tool to collect data on this site.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your information

We do not share your information with anyone, not even PETZL unless you specifically request us to forward your information to them to resolve a request or issue.

Additional information

How we protect your data

Since PETZL is concerned about protecting your personal data, we implement a series of security measures to prevent the loss and destruction of your data, but also the unauthorised disclosure, collection and use of your data.

These measures are both “organisational” and “technical”.

In fact, we make sure that your data is processed by staff and third parties subject to a confidentiality obligation, by means of a contract, so that they can only process it for the task we have entrusted to them.
Likewise, a security incident management procedure has been adopted and implemented within our departments in order to counter any possible cyber attacks efficiently and quickly.

In terms of technical measures, we have implemented secure access management, which includes limiting access by IP address or dual authentication, so that only specific people can access your data and process it.
In order to control said access, we also log data access events so that we know who has access to your personal data, and when.
Finally, we have a certificate called “SSL”, which ensures secure data connection and transmission between servers and your browser. The secure connection is symbolised by the acronym “HTTPS” (which stands for Hypertext Transport Protocol Secure), contained in our Web address.

What third parties we receive data from

Our Website may contain elements and links to other websites controlled by third parties. This may include, for example, links to our retailers’ website or to social networks (such as Facebook, YouTube and so on).

If you click on these links, social networks and other websites will have access to various data about you. This data will be processed by said sites and social networks. We recommend that you review their privacy policy, to find out how your data is collected and processed.

PETZL does not have any access or control over the various elements, links, cookies or other technologies owned and used by these third parties on our Website or on that of any third party that you can access via our Website. Likewise, we cannot control the processing methods and the purposes for which personal data is processed by said third parties. Consequently, PETZL and/or Spelean (NZ) Ltd reject all liability for these sites, elements, cookies or anything else owned and operated by third parties.

Industry regulatory disclosure requirements

Spelean (NZ) Ltd on behalf of Petzl New Zealand complies with the New Zealand Privacy Act and the twelve privacy principles.